Help center
Frequently Asked Questions
Quick answers about Korean products, vendor approval, invoices, shipping and returns.
Use these answers for the most common shopping and vendor questions. For order-specific help, contact support with your order ID.
Product categories
Korean + Global
Vendor approval
Required
Invoices
Available
Popular Questions
Do you sell Korean products?
Yes. Korean skincare, Korean food and approved international vendor products are listed in dedicated categories.
Can international vendors register?
Yes. International vendors can register and start selling only after admin approval.
Will customers get an invoice?
Yes. Customers can download invoices from their order details after purchase.
How do I track my order?
Use the Track Order page or check your order details after login. Tracking starts once the courier scans the shipment.
Which products cannot be returned?
Opened food, hygiene, personal care and skincare products may be return-restricted for safety reasons.