| Weight | 0.2 kg |
|---|---|
| Dimensions | 21 × 14 × 15 cm |
-13%Sold out
Majjoeum Tteokpokki Hot Spicy Flavor (240g)
Original price was: ₹280.00.₹200.00Current price is: ₹200.00.
K-gim Kimchi Flavour Seasoned Seaweed (Laver, 25 g X 5 Packets)
Original price was: ₹900.00.₹720.00Current price is: ₹720.00.
Ginseng Tea (100T)
Original price was: ₹800.00.₹700.00Current price is: ₹700.00.
Ginseng tea, or insam-cha (인삼차; 人蔘茶 insam means ginseng and cha means tea in Korean), is a traditional Korean tea made with ginseng. While it is called a tea, ginseng tea does not contain tea leaves. It is a herbal tea infusion made out of the ginseng plant’s root.
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Shipping Policy
Shipping and Delivery Policy
Thank you for choosing Koreanshop.in, We are committed to delivering your products to you promptly and efficiently. Please read the following Shipping and Delivery Policy to understand our procedures and commitments regarding shipping and delivery.
1. Shipping Locations
We currently offer shipping to addresses within India.
2. Processing Time
- Orders are typically processed within 2-3 business days after payment confirmation.
- Please note that orders placed on weekends or holidays may require additional processing time.
3. Shipping Methods
- We offer several shipping options to meet your needs. The available shipping methods will be displayed during the checkout process.
4. Shipping Fees
-Shipping fees are calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost during the checkout process before finalizing your order.
- We may offer promotions or discounts on shipping fees from time to time, so be sure to check our website for any ongoing offers.
5. Order Tracking
- Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status and location of your package.
- Please allow up to 48 hours for tracking information to become available after your order is shipped.
Refund Policy
Refund Policy
At Koreanshop, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be circumstances where you may need to request a refund. Please read our refund policy carefully to understand your rights and responsibilities.
Refund Eligibility
We offer refunds for the following situations:
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 5 days of receiving your order. We will arrange for a replacement or refund.
Incorrect Orders: In the event that you receive an incorrect order, please notify us within 5 days of receiving your order. We will correct the error and provide you with the correct product or a refund.
Refund Process
To request a refund, please follow these steps:
Contact our customer support team at koreanshop.in@gmail.com, within the eligible timeframe, specifying the reason for your refund request.
Provide your order number, contact information, and any relevant details about the issue.
Our customer support team will review your request and provide you with instructions on how to proceed.
Once your request is approved, we will process the refund to the original payment method used for the purchase.
Refund Timeframe
Refunds typically take 5-7 business days to process. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.
Cancellation / Return / Exchange Policy
Order Cancellation or Change (Before Shipment)
1) Order Cancellation
If you want to cancel the order before shipment, please contact our Customer Service via email or board as soon as possible.
An item is eligible for cancellation if:
-your order is still under “Pending” status (if your order is under “Queued for Shipment” status, the parcel may have been shipped out so it needs to be checked if cancellation is still possible.) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) Item Exchange
Item exchange is not available after the order made due to system issue.
If you want to exchange any item(s) in your order, entire order should be cancelled and you should order again.
Please contact our Customer Service via email or board as soon as possible.
Cancellation might be unavailable upto the order status of shipment.
3) Change of Shipping Address
Changes to address can only be processed if your order is \'Pending\' and not yet shipped.
Please contact our Customer Service via email or board as soon as possible.
■ Return and Exchange (After receipt)
1) Returns due to defective item(s) or wrong delivery
Please contact our Customer Service via email or board within 7 days of receipt.
Make sure to include the order number, product code or name in your order details, and regarding as below;
-pictures of the defective item or wrong delivery
-pictures of other item(s) in your parcel
After our management department checked, our Customer Service representative will contact you for following steps.
Please be noticed that the following items are not considered defective or wrong delivery;
- if you ship your item without prior notice.
- if 7 days have passed since receiving items.
- if the tags/labels (User guide, boxes, additional items) of the items are damaged.
- if there is trace of use (applicable to defective items as well).
- due to stains or damages caused by customer.
2) Return due to change of mind
Please understand that we do not accept the return and exchange due to change of mind.
In any cases, the order is not acceptable to be returned or exchanged after shipment.
3) Missing items
If you received your parcel and find any item(s) missing, please contact our Customer Service within 7 days of receipt.
Please keep all the compartments including packaging. This way we can check for any damages to the parcel or possible repackaging in the course of delivery.
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